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User-Centric Design from a Receptive Approach・Eager B2C Sales Rookie with a Creative Spark
Provided Vital Healthcare Support and Teamwork | Self-Built E-commerce Platform | Drove Ecommerce Growth
Education
UX Design | Google Coursera | Sep '22 - Jun '23
Health Sciences | York/ Palomar College | Sep '17 - Jun '22
Bachelor's in Graphic Design and Web Dev | Online SNHU
Expected Graduation: Oct 2025
Professional Development
UX/UI Design Career Track Bootcamp | Springboard
Online Courses in Front End Dev | Codecademy
Skills
Platforms: Figma, Adobe Suite, Microsoft Suite, Google Suite, Jira, Miro, Procreate
Languages: HTML, CSS, Javascript
Core Competencies: UX/ UI Design Principles, Graphic Design, Problem Solving, Collaboration, Communication, Research
Work Experience
Web Design Intern | Atlantic Union Bank
May 2024 - Aug 2024
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Provided 10 actionable UX optimization strategies that improves user satisfaction by conducting competitive analyses by reviewing user flows and personas to identify opportunities for site engagement and navigation enhancements.
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Improved WCAG, CRO, and accessibility by 6.08% using SiteImprove, through page load speed testing with A/B testing, compressing masthead images, adding alt text, and addressing AA and A issues in Kentico.
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Achieved unanimous approval from 8-10 executives by designing and presenting a UX/UI deck that clearly communicated design improvements and enhanced usability, leading to executive buy-in.
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Enhanced consistency and accuracy by 4% across branch locations by identifying variances between digital presence and actual sites using a digital presence platform.
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Organized over 30 pages of consumer guidebook data in Excel, improving access and usability, which will reduce data retrieval time and streamline reference for future mergers.
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Production Artist, Administrator | TogeShop
August 2019 - March 2022
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Enhanced brand exposure and nationwide orders by 20% through strategic social media advertising using Google Analytics and designing the e-commerce website in Shopify
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Improved project efficiency by 5% and collaborated closely with the Senior Designer to address design challenges, create illustrations, and execute project directives
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Reduced development costs by 3.8% by using Adobe Suite and Figma for editing, wireframing, and creating high-fidelity mockups
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Ensured 98% on-time delivery and managed 10+ creative projects simultaneously and incorporated feedback to refine deliverables
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Senior Account Executive | MGN Foundation
November 2021 - April 2022
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Increased nonprofit donations by 14% with strong customer service and interpersonal skills​
Volunteer Experience
Graphic Design |MRTC
Years: 2020-2022
Summary: Created eye-catching and readable flyers for the tennis club, which increased engagement and interest among members and prospective participants;
Streamlined the sign-up process, making it more user-friendly and accessible for individuals interested in joining the club
Art Enrichment Program |Apartment Complex
Years: 2020-2022
Summary: Initiated an art enrichment program for children in our local apartment complex to fill the gap when art programs were unavailable in their school; guided children in developing artistic abilities, emphasizing self-expression, and problem-solving; established positive relationships with parents and caregivers
Teacher Assistant | Mushroom House
Years: 2018-2019
Summary: Supported lead teacher in maintaining engaging learning environment for a class of over 20 Pre-K students; Conducted arts and crafts activities to stimulate creativity; Decorated classroom environment to enhance visual appeal; Maintained a safe and orderly classroom environment
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Art Camp Counselor | Camp Sienna
Years: 2014-2016
Summary: Engaged with children aged 5-12 in various art activities, fostering creativity and self expression: Provided guidance and development to children in workshops that include painting, drawing, and craft projects
Hobbies
Tennis | Yoga | Running | Sewing| Painting